Keep the printer driver up-to-day, should you already have the latest version in Windows Update, check the driver from the printer manufacture website, or reinstall for any test On older model this Usually indicates the tab on The underside from the cartridge that opens the laser shutter is missing/snapped off. https://customercare-supportnumber.com/call-1-877-717-6111-to-fix-printer-errors-and-issues/