In today’s fast-paced digital world, Efficient IT service management is a necessity today as businesses must continuously operate and never get to a point where failing customer satisfaction becomes an option. Best practice for IT service management is considered to exist in the ISO/IEC 20000 standard, which has become recognised across the world as the benchmark for ITSM. Many IT gov... https://20000procedures.wordpress.com/2024/12/16/what-is-iso-20000-lead-auditor-training-and-why-should-you-take-it/