Step 1: Check Which Router You’re Actually Logged Into
Open your browser and try accessing the login page via any of these:
192.168.1.1
10.0.0.1 (This is often the default for Xfinity routers)
routerlogin.net (for Nighthawk) https://nighthawkmesh.com/why-your-nighthawk-password-isnt-working-after-a-xfinity-update/